Frequently Asked Questions
What's your return policy?
What's your return policy?
If you're not completely happy with your Four Leaf Rover purchase, you can return it within 60 days for a full refund. No questions, no hassles ... guaranteed! If you would like to return your product, contact us at sales@fourleafrover.com or use this link.
Where are your items shipped from?
Where are your items shipped from?
American and International orders are shipped from Hockley, Texas. Canadian orders are shipped from Alliston, Ontario.
What should I do if I have trouble placing my order?
What should I do if I have trouble placing my order?
For any technical difficulties you are experiencing with our website, please call us at (833) 477-6887:
-Monday - Thursday 8 am - 8 pm EST
-Friday 8 am - 7pm EST
-Saturday 9am - 12pm EST
You can also email us or use the convenient chat box on our store website.
What should I do if I can’t complete the checkout process?
What should I do if I can’t complete the checkout process?
If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call (833) 477-6887 to verify your information so we can process your order. Our team is available:
-Monday - Thursday 8 am - 8 pm EST
-Friday 8 am - 7pm EST
-Saturday 9am - 12pm EST
Can I place my order over the phone?
Can I place my order over the phone?
If you prefer to order by phone, please call us toll-free at (833) 477-6887. Our phone lines are open -
-Monday - Thursday 8 am - 8 pm EST
-Friday 8 am - 7pm EST
-Saturday 9am - 12pm EST
Our friendly Customer Service team is ready to help.
How do I pay for my order? / What payment methods do you accept?
How do I pay for my order? / What payment methods do you accept?
We accept Visa®, MasterCard®, American Express®, as well as some debit cards. Our servers encrypt all information submitted to them, so you can be sure your credit card information will be kept safe and secure. Your privacy and security is our number one concern.
How will the charge show up on my credit card?
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: Four Leaf Rover.
How quickly are orders processed?
How quickly are orders processed?
Orders received before 2 pm EST Monday through Friday will ship same day. Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to get your order in the mail as quickly as possible!
How do I cancel an order?
How do I cancel an order?
We do everything we can to ensure that your experience at Four Leaf Rover is a positive experience. To cancel your order, please call us toll-free at (833) 477-6887, Monday - Thursday 8 am - 8 pm EST, Friday 8 am - 7pm EST, and Saturday 9am - 12pm EST, or email us.
How do I know shopping on Four Leaf Rover is secure?
How do I know shopping on Four Leaf Rover is secure?
At Four Leaf Rover, we take your security seriously. Our website has security measures set in place to protect against the loss, misuse and alteration of the information under our control. All interactions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology that protects your privacy. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. For additional info please read our Privacy Policy.
Why don't you have scoops?
Why don't you have scoops?
It's simple ... we couldn't find scoops that were made from recycled plastic. And let's face it ... nobody needs a new scoop with every item they receive and most people already have measuring spoons in their house. Because our commitment is to keep plastic out of the environment, we made the decision to give you the responsibility of using your own measuring spoons.
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© 2024, Four Leaf Rover - The content on this website is not meant to replace veterinary advice. Please support the hard working holistic vets who make this information possible. To find a holistic or homeopathic vet near you or to find one who will do phone consultations, visit The Academy Of Veterinary Homeopathy.