Terms of Service

Overview

Last updated: November 4, 2026

These Terms of Service ("Terms") govern your use of fourleafrover.com and any purchase you make from us, including AutoShip subscriptions and participation in our Rewards program (together, the "Service"). The Service is operated by Four Leaf Rover Inc ("Four Leaf Rover," "we," "us" or "our").

By visiting the site, creating an account, placing an order, enrolling in AutoShip or using Rewards, you agree to these Terms and to the policies they reference, including our Privacy Policy, Shipping Policy and Return Policy. If you do not agree, please do not use the Service.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products to you.

Section 1 – Who we are and our family of brands

Four Leaf Rover is part of a family of brands that includes Dogs Naturally Magazine (dogsnaturallymagazine.com), The Natural Dog Store (thenaturaldogstore.com) and Alice & Eli (aliceandeli.com) (together, the "Family of Brands"). These brands work together but are separate businesses: Four Leaf Rover is operated by Four Leaf Rover Inc, Dogs Naturally Magazine and The Natural Dog Store by Dogs Naturally Magazine Inc, and Alice & Eli by Alice & Eli LLC.

To provide consistent customer service and offer products relevant to you, we may share your contact details, order history, AutoShip status and Rewards activity with the other companies in the Family of Brands. Because they are separate companies, this sharing is a disclosure to another business. Where the law requires your consent first, we will ask for it, and you can opt out of this sharing at any time by clicking the unsubscribe link in any of our emails. How we collect, use and share personal information, and how you can limit that sharing, is described in our Privacy Policy.

Sharing information among the Family of Brands does not mean you have agreed to receive marketing from each brand. Each brand sends marketing emails or text messages only where you have given the consent required by law, and you can unsubscribe from any brand at any time.

Section 2 – Eligibility and accounts

You must be at least the age of majority in your province, state or territory of residence to place orders, create an account, enroll in AutoShip or earn Cashback. We do not knowingly sell to or collect personal information from children.

You agree to give us accurate, current and complete account, billing and shipping information and to keep it up to date, including your email address and payment card details. You are responsible for keeping your login credentials confidential and for activity under your account. Tell us promptly at sales@fourleafrover.com if you believe your account has been used without your permission.

Section 3 – Products and health information

Our products are supplements and foods for pets. They are not intended to diagnose, treat, cure or prevent any disease. Product descriptions, articles and other content on our site and across the Family of Brands are for general educational purposes and are not a substitute for advice from your veterinarian. Talk to your veterinarian before starting any new supplement, especially if your pet is pregnant, nursing, on medication or has a health condition.

Follow the directions and feeding guidelines on each product label. Results vary between animals, and we do not guarantee any particular result. If you are not satisfied, our 60-day money-back guarantee in Section 5 applies.

We make every effort to describe and picture our products accurately, but packaging and formulas may change. The label on the product you receive is the authoritative source for ingredients and directions. We may limit quantities, limit sales to certain regions, or discontinue any product at any time.

Section 4 – Orders, pricing and payment

Your order is an offer to buy. We accept it when we ship the product, not when we send an order confirmation. We may refuse or cancel any order, or limit quantities per person, household, account, payment card or address. This includes orders that appear to be placed by resellers or distributors. If we cancel an order after charging you, we will refund the charge in full.

Prices are shown in US dollars (USD) or Canadian dollars (CAD), as displayed at checkout, and do not include taxes or shipping unless stated. We may change prices for new orders at any time. Price changes for AutoShip orders follow the notice rules in Section 6.

If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel orders for that product, even after confirmation, and will refund any amount charged.

Payment is processed by third-party payment processors. You authorize us and our processors to charge your payment method for each order, plus applicable taxes and shipping.

Section 5 – Shipping and returns

Shipping options, costs, regions and estimated delivery times are set out in our Shipping Policy. Delivery estimates are not guaranteed. Title and risk of loss pass to you when the carrier delivers your order to the shipping address you provided.

International duties. International customers are responsible for any duties, taxes or brokerage fees charged on delivery.

Lost or damaged orders. Tell us within 7 days of the expected delivery date if your order arrives damaged, is missing items or does not arrive. We will replace it or refund you once we have confirmed the problem with the carrier.

Incorrect addresses. Please make sure your shipping address is correct. If an order is returned to us because of an incorrect address, we will contact you to reship it at your cost or refund the product price.

60-day money-back guarantee. If you are not satisfied with a Four Leaf Rover product, you can request a refund within 60 days of purchase, even if the product has been opened. We pay return shipping on orders shipped within the continental United States and Canada. For orders shipped outside the United States and Canada, return shipping is the customer's responsibility. Our Return Policy explains how to make a claim. This guarantee is in addition to any rights you have under consumer protection law.

Returns, refunds and exchanges, including for AutoShip orders, are handled under our Return Policy. Refunds reverse the related Cashback as described in Section 7.5.

Section 6 – AutoShip

6.1 What AutoShip is. AutoShip is a recurring order. You choose the products and how often they ship. We then charge your payment method and send the order on that schedule until you cancel.

6.2 Your consent. When you start AutoShip, checkout will show the products, the price per shipment, the delivery frequency, the date of your first charge and how to cancel. You must select the AutoShip option agreeing to recurring charges before the subscription starts. We will email you a confirmation with the same details.

6.3 Discount. AutoShip orders get 15% off the regular price of eligible products. The discount applies to the product subtotal, not taxes or shipping. Select promotions may allow discount codes to be combined with the 15% AutoShip discount. Discount code eligibility and stacking permissions vary by promotion. Unless otherwise stated, discount codes cannot be combined with other offers or promotions.

6.4 Reminders. We will email you 1–3 days before each AutoShip order is charged. The email gives the pending order date, the items, the amount and a link to manage your subscription.

6.5 Price changes. If the price of a product in your AutoShip goes up, we will email you at least 7 days before the higher price is charged. You can cancel or change the subscription before then.

6.6 Skip, pause, change or cancel anytime. You can skip an order, pause, change products or frequency, or cancel at any time from your account at fourleafrover.com/account, with no fee and no minimum number of orders. You can also cancel by emailing sales@fourleafrover.com or calling +1 (833) 477-6887. Changes made before an order begins processing apply to that order. Changes made after it begins processing apply to the next one. We will confirm any cancellation by email.

6.7 Failed payments. If a payment fails, we will notify you and may retry the charge. If we cannot collect payment after 3 attempts, we may pause your subscription until you update your payment details.

6.8 Out-of-stock items. If an AutoShip item is unavailable, we will email you and ship any remaining available items. We will not substitute a different product without your consent, except for Rewards milestone gifts under Section 7.

6.9 Cancelling AutoShip ends your AutoShip Member status in Rewards, as described in Section 7.3.

Section 7 – Rewards

7.1 Overview. The Four Leaf Rover Rewards program ("Rewards") gives registered customers Cashback on qualifying purchases at fourleafrover.com. AutoShip Members also get free milestone gifts. There are two levels:

• AutoShip Members earn 3% Cashback on every order. You're an AutoShip Member whenever you have at least one active AutoShip subscription.
• Rewards Members earn 1% Cashback on every order. Every customer with a Four Leaf Rover account is a Rewards Member.

7.2 Enrollment. You join Rewards automatically when you create an account at fourleafrover.com/account. You become an AutoShip Member automatically when you start an AutoShip subscription on an eligible product. There is no separate sign-up or fee.

7.3 Ending AutoShip Member status. AutoShip Member status lasts while you have at least one active AutoShip subscription. If you cancel all of them, you move to the Rewards Member rate on future purchases and stop progressing toward milestone gifts. Cashback already credited stays in your account, subject to Section 7.7.

7.4 Earning Cashback. While your AutoShip Member status is active, you earn 3% on every qualifying order, whether AutoShip or one time. If you have no active AutoShip, your purchases earn 1% Cashback. Cashback is calculated on the order subtotal after discounts. It is not earned on taxes, shipping, gift card purchases, or the part of an order paid with Cashback. Only purchases on fourleafrover.com earn Cashback. Purchases on other Family of Brands sites, Amazon, Chewy or in retail stores do not.

7.5 When Cashback is credited. Cashback appears in your account once the order ships. If an order is returned, cancelled or refunded, the related Cashback is reduced or reversed in proportion. Cashback you used on a refunded order is returned to your account.

7.6 Using Cashback. Apply Cashback toward a future order at checkout. It has no cash value. It cannot be exchanged for cash or gift cards, or transferred, sold or combined with another account.

7.7 Expiry. Cashback expires twelve (12) months after the date you enrolled in Rewards. We will email you at least 7 days before your balance expires. Expired Cashback cannot be reinstated.

7.8 Milestone gifts. AutoShip Members get a surprise gift on their 2nd, 4th, 6th and 10th order.

7.9 How milestones are counted. We count AutoShip orders that are successfully processed and shipped on your account since you became an AutoShip Member. The gift ships with the qualifying order automatically. No code is needed. Skipping an order or pausing AutoShip does not reset your count. If you cancel some AutoShip subscriptions but keep at least one active, you keep your count and your AutoShip Member benefits. If you cancel all of your AutoShip subscriptions, your count resets, and it starts again from zero if you restart AutoShip later.

7.10 Substitutions. If a milestone gift is unavailable, we may send an alternative gift.

7.11 After the 9th order. There are no further milestone gifts at this time. You keep earning 3% Cashback.

7.12 Cancelling before a milestone. If you cancel all of your AutoShip subscriptions before reaching a milestone, that gift is not issued.

7.13 Combining offers. Cashback can be combined with the AutoShip discount and with product, order and shipping discounts. If an item qualifies for more than one product discount, only the largest applies. Order discounts are applied after any product discounts.

7.14 Program changes. We may change Rewards, including rates and gifts, or end it. We will email members at least 30 days before a change that reduces benefits, or before Rewards ends. If Rewards ends, you will have at least 60 days to redeem Cashback already credited. Changes do not reduce Cashback already credited.

7.15 Misuse. We may suspend a member's participation, or reverse Cashback or gifts, if we reasonably believe there is fraud, abuse, purchasing for resale, or a breach of these Terms. We will tell you why and give you a chance to respond, unless the law prevents it.

Section 8 – Reviews, photos and other submissions

You may submit reviews, photos of your pets, comments, ideas and other content ("Submissions"). You keep ownership of your Submissions. By sending them, you give the Family of Brands a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit for length or clarity, display and distribute them in any media, including in marketing. You also allow us to use the first name or username and pet name you provide with them. We will not change the meaning of a review.

Contests and giveaways. Each contest or giveaway we run has its own official rules, which apply alongside these Terms. Contest entries are Submissions under this section unless the official rules say otherwise.

You confirm that your Submissions are your own honest opinions and experiences, that you have the right to share any photos, and that they do not violate anyone's rights or contain unlawful, abusive or misleading material. If you received a free product, Cashback or another incentive for a review, you agree to say so in the review.

We may, but do not have to, monitor, edit or remove Submissions that we consider unlawful, offensive or in breach of these Terms. We do not remove or suppress reviews because they are negative. We have no obligation to keep Submissions confidential, pay for them or respond to them.

Section 9 – Prohibited uses

You may not use the Service to:

• break any law or encourage others to do so
• infringe our intellectual property or anyone else's
• harass, abuse, defame or discriminate against anyone
• submit false or misleading information, including fake reviews or false account details
• upload viruses or other malicious code
• collect other people's personal information
• spam, phish, scrape, crawl or use bots on the site
• get around the site's security features
• abuse promotions, AutoShip discounts or Rewards Cashback

We may suspend or end your access if you do any of these things.

Section 10 – Intellectual property

The site and its content, including text, graphics, logos, product names, images and articles, belong to Four Leaf Rover, the Family of Brands or our licensors. They are protected by copyright and trademark law. You may view and print content for your personal, non-commercial use. You may not copy, resell or otherwise exploit any part of the Service without our written permission.

Section 11 – Third-party tools and links

The site may include third-party tools, services and links that we do not control. We provide them as is and are not responsible for their content, accuracy or practices. Your use of them is governed by the third party's own terms and privacy policy. Questions or complaints about third-party products and services should go to that third party.

We use service providers to run parts of the Service, including Shopify for our online store and Skio for AutoShip and Rewards. Four Leaf Rover remains responsible to you for your orders, AutoShip and Rewards under these Terms.

Section 12 – Privacy

Our Privacy Policy explains how we collect, use, store and share personal information, including sharing among the Family of Brands, and how you can access, correct or delete your information. Text message terms are also set out in the Privacy Policy.

Transactional messages. We send messages about your orders, AutoShip and Cashback balance, such as confirmations, reminders and expiry notices. These are not marketing messages.

Marketing messages. We send marketing emails and texts only with your consent, as Canada's Anti-Spam Legislation and other applicable laws require. You can unsubscribe at any time using the link in any email or by replying STOP to any text. Message and data rates may apply.

Section 13 – Disclaimer of warranties

To the extent permitted by law, the site and its content are provided "as is" and "as available." We do not promise that the site will be uninterrupted, error-free or secure.

Except for our 60-day money-back guarantee in Section 5, and to the extent permitted by law, we disclaim all implied warranties and conditions, including merchantability, fitness for a particular purpose and non-infringement. Some provinces, states and countries do not allow these warranties to be excluded. If you live in one of them, some or all of this section may not apply to you, and you keep any rights you have under consumer protection law that cannot be waived.

Section 14 – Limitation of liability

To the extent permitted by law, Four Leaf Rover, the Family of Brands and their directors, officers, employees, agents, suppliers and service providers are not liable for any indirect, incidental, special, punitive or consequential damages, including lost profits or lost data, arising from your use of the Service or any product.

To the extent permitted by law, our total liability for any claim related to the Service or a product is limited to the amount you paid for the product or order that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, gross negligence or wilful misconduct.

Section 15 – Indemnification

You agree to indemnify and hold harmless Four Leaf Rover, the Family of Brands and their directors, officers, employees, agents and service providers from any third-party claim, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

Section 16 – Termination

You can stop using the Service at any time, and you can cancel AutoShip as described in Section 6. If you close your account, any AutoShip is cancelled and unused Cashback is forfeited, so redeem it first. We may suspend or end your access if you breach these Terms. If we do, we will cancel any AutoShip and will not charge you again, and Section 7.15 governs your Cashback. Sections that by their nature should continue after termination, including Sections 8, 10 and 13 to 18, continue to apply.

Section 17 – Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Subject to any non-waivable rights you have under the consumer protection laws of the place where you live, disputes will be resolved in the courts of Ontario.

Before starting a formal claim, please contact us at sales@fourleafrover.com so we can try to resolve the issue informally.

Section 18 – Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change the "Last updated" date at the top. For material changes, including changes to AutoShip or Rewards, we will also notify account holders by email at least 30 days before the changes take effect. Changes do not apply to orders placed before they take effect. If you continue to use the Service after changes take effect, you accept the updated Terms.

Section 19 – General

These Terms, together with the policies they reference, are the entire agreement between you and us about the Service and replace any earlier versions. If any part of these Terms is found unenforceable, it will be enforced to the extent possible, and the rest of the Terms remain in effect. Our failure to enforce any right is not a waiver of that right. Headings are for convenience only. You may not transfer your rights under these Terms. We may transfer ours, for example in a sale or reorganization of our business.

Events beyond our control. We are not responsible for delays caused by events we cannot reasonably control, such as carrier disruptions, strikes, severe weather or supply shortages. We will tell you and offer a refund if an order will be significantly delayed.

Section 20 – Contact us

Four Leaf Rover Inc
410 East 25th Street, Hamilton, Ontario
Phone: +1 (833) 477-6887
Customer service: sales@fourleafrover.com
Privacy questions: sales@fourleafrover.com